Privacy Policy

Effective Date: September 3, 2026

WellQuest Clinical Wellness (“WellQuest,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, communications, and services.

This Privacy Policy explains the types of information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Telephone number
• Email address
• Appointment or service interests
• Information submitted through website contact or appointment forms
• Communication preferences
• Information you provide when communicating with our team
• Other information necessary to respond to your inquiry or provide requested services

We may also automatically collect limited technical information when you use our website, such as browser type, device information, IP address, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Schedule, confirm, remind, or reschedule appointments
• Provide administrative and customer service communications
• Provide information about services you have requested
• Operate and improve our website and services
• Maintain records related to your communications and preferences
• Protect against fraud, misuse, or security threats
• Comply with applicable legal and regulatory obligations
• Send marketing or promotional communications when you have provided the appropriate consent

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. SMS and Mobile Messaging

If you voluntarily opt in to receive text messages from WellQuest Clinical Wellness, we will use your mobile number according to the type of consent you selected.

Non-marketing messages may include responses to inquiries, appointment scheduling, confirmations, reminders, rescheduling notices, and administrative service communications.

Marketing messages may include information regarding WellQuest Clinical Wellness services, promotions, special offers, and other marketing updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Your decision to consent to marketing text messages is voluntary and is not a condition of purchasing services.

Mobile telephone information, SMS opt-in information, and SMS consent will not be provided to outside parties for their own marketing or promotional use. Service providers that assist us in operating our communications may process information only as necessary to perform services on our behalf. SMS opt-in and consent information will not be transferred to other parties for independent marketing purposes.

4. How We Use Service Providers

We may use trusted vendors and service providers to help us operate our website, appointment systems, communications, technology, analytics, customer service, and other business functions.

These providers may receive access to information only when reasonably necessary to perform services on our behalf and are expected to protect the information they process.

SMS consent and mobile opt-in information are not provided to third parties for their own marketing or promotional purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance, remember preferences, and measure the effectiveness of our communications and marketing activities.

You may be able to limit or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, comply with applicable laws, resolve disputes, and maintain appropriate business records.

8. Your Choices

You may contact us to request that we update or correct information you previously provided.

You may unsubscribe from marketing text messages by replying STOP.

Where applicable, marketing email communications may include an unsubscribe option.

9. Health and Medical Information

Information provided through the general WellQuest Clinical Wellness website or marketing forms should not be used to communicate urgent or emergency medical information.

Certain information collected in connection with actual clinical care may be subject to additional privacy requirements and notices. This general website Privacy Policy does not replace any Notice of Privacy Practices or other privacy notice that may apply to protected health information collected as part of clinical care.

10. Medical Emergencies

Our website, contact forms, email, and text messaging services are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

11. Children’s Privacy

Our general website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian where required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we may revise the Effective Date shown at the top of this page.

13. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

WellQuest Clinical Wellness
10621 N. Kendall Drive, Suite 121
Kendall, FL 33176
Phone: 305-381-5093
Website: wqclinicalwellness.com